Everything you need to know about how, where and when we deliver to customers in the United Kingdom.

1. Where we deliver

We currently deliver to addresses within the United Kingdom only, including England, Scotland, Wales and Northern Ireland. All orders are dispatched from our warehouse in the United Kingdom.

We are not able to accept orders for delivery outside the United Kingdom at this time. Orders placed from outside the UK will be cancelled and refunded in full.

2. Delivery cost

Delivery is free on every order, with no minimum order value. The price you see at checkout is the total amount you pay.

3. Customs, duties and extra charges

Because every order is dispatched from within the United Kingdom, there are no customs duties, no import charges, no clearance fees and no courier handling charges on UK deliveries. You will never be asked to pay anything to the courier on top of the price you paid at checkout.

All prices are shown in pounds sterling (GBP). We do not add any charges after you have paid.

4. Order processing time

Orders are processed within 1–2 business days of payment confirmation. Orders placed at weekends or on UK public holidays are processed on the next business day. You will receive an email confirmation once your order has been dispatched.

5. Delivery time

We aim to deliver within 3–5 business days of dispatch to most UK addresses.

These timescales are estimates, not guaranteed dates. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless we agree a different date with you, we will deliver your order within 30 days of the day the contract is formed. If we fail to deliver within that period, you may cancel the order and receive a full refund.

6. Tracking

All orders are sent with tracked delivery. Your tracking details are emailed within 24–48 hours of dispatch.

7. Delivery and risk

Risk in the goods passes to you when they are delivered to you, or to a person you have identified to receive them. Until that point we remain responsible for the goods.

Please check your delivery address carefully before completing your order. If you spot a mistake, contact us as soon as possible and we will do our best to correct it before dispatch.

8. Large items and batteries

Our products are large and contain lithium-ion batteries. They are transported under UN3480 / UN3481 dangerous goods rules. This means:

• Deliveries are made by specialist carriage and may require a signature.
• We may contact you to arrange a suitable delivery window.
• Please make sure someone is available to receive the delivery.
• We cannot deliver to PO boxes, parcel lockers or collection points.
• For some remote or island postcodes, delivery may take a little longer. We will contact you if this affects your order.

9. Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact us at info@hitway.uk within 30 days of the expected delivery date. We will investigate with the carrier at our own cost. You are entitled to a refund or a replacement if the goods are not delivered.

10. Cancellation and returns

You have the right to cancel your order within 14 days without giving any reason. See our Refund and Returns Policy for full details, including how batteries and large items are collected, and the standard cancellation form.

11. About us

Trade name: HITWAY UK — operator of hitway.uk
Email: info@hitway.uk
Business address: Huafeng Zhigu Building C, Shenzhen, Guangdong 518126, China
UK correspondence and returns address: GRL, Watling Park, Station Road, Watford Village, Northampton NN6 7XY, United Kingdom

Nothing in this policy affects your statutory rights as a consumer.