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Eco-friendly Commuting Solution!
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Last updated: 10 October 2026
We currently deliver to addresses within the United Kingdom only. All orders are dispatched from our warehouse in the United Kingdom.
Delivery is free on every order, with no minimum order value. The price you see at checkout is the total amount you pay.
Because your order is dispatched from within the United Kingdom, there are no customs duties, no import charges and no courier clearance fees on UK deliveries.
All prices are shown in pounds sterling (GBP). The total price displayed at checkout is the total amount you pay; we do not add any charges after you have paid.
Orders are processed within 1–2 business days of payment confirmation. Orders placed at weekends or on UK public holidays are processed on the next business day. You will receive a confirmation email once your order has been dispatched.
We aim to deliver within 3–5 business days of dispatch.
These timescales are estimates, not guaranteed dates. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless we agree a different date with you, we will deliver your order within 30 days of the day the contract is formed. If we do not deliver within that period, you may cancel the order and receive a full refund.
All orders are sent with tracked delivery. Tracking details are emailed within 24–48 hours of dispatch.
Risk in the goods passes to you when the goods are delivered to you, or to a person you have identified to receive them. Until that point, we remain responsible for the goods.
Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible and we will do our best to correct it before dispatch.
Our products are large and contain lithium-ion batteries. They are transported under UN3480 / UN3481 dangerous goods rules. This means:
If your parcel is lost in transit or arrives damaged, contact us at info@hitway.uk within 30 days of the expected delivery date. We will investigate with the carrier at our own cost, and you are entitled to a refund or a replacement if the goods are not delivered.
You have the right to cancel your order within 14 days without giving any reason. See our Refund and Returns Policy for full details and the standard cancellation form.
If you have any questions about this Shipping Policy, please contact us at info@hitway.uk. We aim to respond within 24 hours on business days.
Trade name: HITWAY UK — operator of hitway.uk
Email: info@hitway.uk
Business address: Huafeng Zhigu Building C, Shenzhen, Guangdong 518126, China
UK correspondence and returns address: GRL, Watling Park, Station Road, Watford Village, Northampton NN6 7XY, United Kingdom
Nothing in this policy affects your statutory rights as a consumer.
